Brillient provides information management, intelligent solutions and business process solutions to help U.S. security and law enforcement agencies. Our solutions help our agency clients reduce costs, improve mission effectiveness and efficiencies making a positive impact on securing the homeland.
US Air Force (USAF)
On our contract with the US Air Force (USAF) Air Force Personnel Center (AFPC), we are delivering bots to increase accuracy and reduce labor and time in human resource support processes. AFPC staff have been able to sustain some of their key HR operations by running bots from home during the Coronavirus pandemic.
One of the high-value Bots in Seats® automations we delivered to the US Air Force (USAF), was to accurately account for airman dwell time at assigned locations in order to determine airman availability for travel and deployment. There was a backlog of millions of records that required an individual to manually validate the details of the record and update it to the proper code. Identifying and correcting this error consumed thousands of hours of labor per year. Brillient provided guidance and a template for AFPC to develop a Process Design Document (PDD), which documented at the keystroke level the steps the bot would perform. Brillient successfully developed, tested, and deployed the bot to reduce the manual updates by 40%.
Department of Homeland Security (DHS)
On our contract with the U.S. Citizenship and Immigration Services (USCIS), we identify and implement continuous process improvement (CPI) initiatives as part of our robust quality management system. In 2019, we made 15 discrete CPI process changes on our USCIS Records Operations Support Services (ROSS) contract that saved 16,321 labor hours. These process improvements increased operational efficiency, timeliness, and team morale while freeing resources to address surging workloads in other task areas without increasing costs. In 2017 & 2019, the U.S. Department of Homeland Security (DHS) recognized Brillient as its Small Business of the Year for superior performance on our ROSS contract.
Transportation Security Administration (TSA)
On Brillient’s Transportation Security Administration (TSA) Program Management Support Services (PMSS) BPA contract, we provide engineering, programmatic, and technical support. We continue to expand with staffing up to support a total of ten awarded Task Orders. These task orders support the following TSA programs and offices: Aviation Policy, Information Assurance and Cybersecurity Division (IAD), Information Technology Government and Industry
Liaison (ITGIL), Intelligence & Analysis, Vetting Analysis Division (VAD) / Security Threat Analysis Division (STAD), Enrollment Services and Vetting Programs (ESVP), Training and Development (T&D), Checked Baggage Technology Division (CBTD), Checkpoint Technologies Division (CTD), Acquisition Program Management (APM), and Procurement Support.
Our Clients
In addition, Brillient has experience working with many commercial clients including Verizon, Bank of America, WebMD, Discovery Channel, XM Radio and Accretive Health.